Shipping Policy

At Harittva Organics, we aim to ensure that your order reaches you safely and in a timely manner.

1. Order Processing

Orders are typically processed and prepared for dispatch within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Timeline

Once dispatched, orders generally take approximately 3–7 business days to arrive, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Free shipping may be available based on order value, location, or promotional offers running at the time.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you via email, SMS, WhatsApp, or another available communication method.

Please allow some time for the courier partner's tracking system to update after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required information while placing an order.

Harittva Organics will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed Delivery

While we work with delivery partners to provide timely shipping, occasional delays may occur due to circumstances outside our control.

If your order is significantly delayed, please contact our customer support team with your order number so we can assist you.

7. Damaged or Incorrect Order

If you receive a damaged, incorrect, or incomplete order, please contact us as soon as possible after delivery with your order number and clear photos/videos of the package and product.

Our team will review the issue and assist you according to our Return & Refund Policy.

8. Undelivered / Returned Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or refusal to accept the package, it may be returned to us.

Any reshipping charges or refund eligibility will be determined based on the circumstances of the order.